Proactive communications and engineer arrival tracking service

Описание

We are looking for a supplier to provide automated communication to customers throughout their journey as well as engineer arrival tracking services for our connections customers. • Confirm agreed appointment dates/times. • Send reminders of upcoming appointments at set intervals in advance of start date • Send instructions/updates at relevant touch points in the customer journey to include links to website and PDF documents • Provide live estimated time of arrival (ETA) tracking and location-triggered updates. • Have two-way communication so customers can chat with engineers • Collect…