OpenUnited Kingdom
Proactive communications and engineer arrival tracking service
Key facts
- Country
- United Kingdom
- Region
- UKL21
- Estimated value
- £350,000
- Published
- Source
- UK Find a Tender
Description
We are looking for a supplier to provide automated communication to customers throughout their journey as well as engineer arrival tracking services for our connections customers. • Confirm agreed appointment dates/times. • Send reminders of upcoming appointments at set intervals in advance of start date • Send instructions/updates at relevant touch points in the customer journey to include links to website and PDF documents • Provide live estimated time of arrival (ETA) tracking and location-triggered updates. • Have two-way communication so customers can chat with engineers • Collect…
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