OpenUnited Kingdom
002465 - Preliminary Market Engagement (PME) for Workforce Management System
Key facts
- Country
- United Kingdom
- Region
- UKC14
- Estimated value
- £54,000
- Published
- Source
- UK Find a Tender
Description
Durham County Council is seeking to engage with the market to explore options for the provision of a Workforce Management System (WFM) capable of delivering the full range of requirements outlined below. The purpose of this engagement is to understand the market's capability to provide a modern, cloud-based solution that supports efficient workforce planning, scheduling, and performance management across the Councils Corporate Customer Services operation. This system supports intraday forecasting using real-time data such as calls offered, average handling time (AHT), and agent/skill…
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