Skip to content

ClosedUnited Kingdom

008695 - Customer Contact Centre through digital and omni-channel

Bids closed on 9 October 2026. The page stays for reference; similar open tenders are below.

Key facts

Country
United Kingdom
Region
UKC22
Estimated value
not stated
Procedure
Award procedure without prior publication of a call for competition
Published
Source
UK Find a Tender

Description

A Market Engagement Exercise was carried out as our current telephony platform does not meet our current or future needs and is driving costly support arrangements. Calls dropping audio problems and the inability to transfer some calls. The Market Engagement reviewed other available products and one solution fitted NCC needs for now and the future. A direct award to AWS was granted via the Yorkshire Procurement Organisation (YPO) Framework 1126 - Cloud Services, AI, Data Centre Management and Transformation Solutions, Lot 1 - Cloud Hosting Services. This solution is fully compliant with…

Summary and why it fits you — in your account

Subscribers get a short summary in their language and an explanation of how the tender matches their searches.

Open in your account

Open on the platform: UK Find a TenderLeaves this site. Terms of participation and documents are there.

Get tenders like this every day

Save a search for the category and new tenders reach your inbox or Telegram before your competitors see them. 5 days free.

Start for free

No card. Your first saved search is already set up.