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Trinity

ClosedUnited Kingdom

24/7 IT Service Desk

Bids closed on 8 October 2026. The page stays for reference; similar open tenders are below.

Key facts

Country
United Kingdom
Region
UKI53
Estimated value
not stated
Procedure
Award procedure without prior publication of a call for competition
Published
Source
UK Find a Tender

Description

This service will manage our 24/7 IT Service Desk and will provide significant improvement in performance such as calls answered in under 30 seconds, the percentage of calls lost and resolution of tickets. The benefits of the contract are: 1. 24/7 IT support services for our colleagues and customers 2. Reduced call drop rates for customers 3. Improved responsiveness to customer IT issues 4. A faster turnaround on incident and service requests 5. Reduced reputational damage due to the risks that come with a lack of Out of Hours support being provided to key customers 6. The ability to rapidly…

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