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OpenBelgium

Purchase, implementation, integration, support and further optimization of call center software

Original title: Aankoop, implementatie, integratie, ondersteuning en verdere optimalisatie van callcentersoftware. (The title is machine-translated.)

Key facts

Country
Belgium
Region
anyw
Estimated value
€3.3M
Procedure
neg-w-call
Published
Source
TED (EU tenders)

Description

ZAS wenst geïntegreerde en toekomstgerichte tooling te verwerven ter ondersteuning van centrale afsprakenplanning, centrale telefonie en decentrale secretariaten. De huidige callcentersoftware ondersteunt de schaal, complexiteit en toekomstambities van ZAS onvoldoende. Met deze opdracht wil ZAS bereikbaarheid, efficiëntie, uniformiteit en kwaliteit van de telefonische dienstverlening en afsprakenplanning structureel verbeteren.

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