OpenUnited Kingdom
AI in Customer Service and Central Control
Key facts
- Country
- United Kingdom
- Region
- UKE41
- Estimated value
- £14.0M
- Published
- Source
- UK Find a Tender
Description
As part of a wider digital transformation agenda, Yorkshire Water is exploring the role that Artificial Intelligence (AI) technologies could play in enhancing operations and improving efficiencies. This exploratory initiative is initially focused on two high-impact domains: • Customer Service, where AI may enable greater responsiveness, efficiency, and personalisation in customer interactions. • Central Control, where AI could support optimisation of operational decisions, resource management, and real-time anomaly detection. This RFI forms the first step in identifying the range of…
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