OpenUnited Kingdom
Central Service Desk and Lead Integrator
Key facts
- Buyer
- HM Treasury
- Country
- United Kingdom
- Region
- UKI32
- Estimated value
- £14.8M
- Published
- Source
- UK Find a Tender
Description
His Majesty's Treasury (HMT) intends to procure a combined Central Service Desk and Lead Integrator service, delivered by a single supplier, to support the Department's technology strategy, service integration, operational resilience and end-to-end service management. The future service will be shaped by five strategic imperatives: • Delivering value for money. • Supporting digital modernisation, including AI-assisted support and enhanced self-service capabilities. • Implementing governance arrangements proportionate to HMT's size and operating model. • Maintaining resilience across a…
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