OpenUnited Kingdom
Contact Centre as a Service (CCaaS)
Key facts
- Country
- United Kingdom
- Region
- UKJ14
- Estimated value
- £600,000
- Published
- Source
- UK Find a Tender
Description
• Increased self-service options for the public • Reduced handle time for voice and digital • Improved information capture and data quality The requirements for the supply of this system will cover the following; • Inbound Voice Routing (IVR) • Automatic Call Distribution (ACD) • Digital Interaction Routing (DIR) • Workforce Engagement Monitoring (WEM) • Pre-Packaged Applications • Applications & Native Communications Connectivity • Outbound Voice Calling • Customer Self-Service Automation • Data Retention, Review & Disposal (RRD) • Artificial Intelligence (AI) • Large Language Model (LLM)
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