OpenUnited Kingdom
Customer Insights Tracker
Key facts
- Buyer
- ATOC
- Country
- United Kingdom
- Region
- UKI31
- Estimated value
- not stated
- Procedure
- Competitive flexible procedure
- Published
- Source
- UK Find a Tender
Description
The Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption. The appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular…
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