OpenUnited Kingdom
Debt Collection Services
Key facts
- Buyer
- Anglian Water (TEST)
- Country
- United Kingdom
- Region
- UKH11
- Estimated value
- £13.5M
- Procedure
- Competitive flexible procedure
- Published
- Source
- UK Find a Tender
Description
Debt Collection Services – Scope of Requirements Summary Anglian Water is seeking to appoint multiple Debt Collection Agencies (DCAs) under a framework of up to eight years to recover household and related residential debt. The framework is based on a commission-led model, supplemented by fixed-price value-add services such as affordability referrals, customer vulnerability support, tracing, deceased account identification and bankruptcy notifications. Suppliers will be expected to deliver strong collection performance while maintaining excellent customer service and supporting vulnerable…
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