OpenUnited Kingdom
DVSA contact centre additional capacity - Call Surges
Key facts
- Country
- United Kingdom
- Region
- UKK11
- Estimated value
- £3.5M
- Published
- Source
- UK Find a Tender
Description
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
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