OpenUnited Kingdom
Enterprise Service Management (ESM)
Key facts
- Buyer
- Cornwall Council
- Country
- United Kingdom
- Region
- UKK30
- Estimated value
- £1.9M
- Procedure
- Competitive flexible procedure
- Published
- Source
- UK Find a Tender
Description
For over 25 years, the Authority has relied on its existing Information Technology Service Management (ITSM) platform to manage IT services. It has been the backbone of logging, tracking and resolving requests—everything from fixing technical issues to setting up new starters. The technology landscape has moved on: cloud platforms, automation and integrated digital services are now standard, and the Authority now wishes to explore this technology. The Authority is now moving to Enterprise Service Management (ESM). In simple terms, ESM means creating one front door for services—a single…
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