OpenUnited Kingdom
Housing Management System (HMS) and Customer Relationship Management (CRM)
Key facts
- Country
- United Kingdom
- Region
- UKD63
- Estimated value
- not stated
- Procedure
- Competitive flexible procedure
- Published
- Source
- UK Find a Tender
Description
Weaver Vale Housing Trust (WVHT) intends to procure a modern HMS/CRM to replace its current core housing and customer systems and applications. The new system will support WVHT to meet it's Technology and Knowledge Road Map ambitions: 1. We know our customers and have a single view so we can provide fair and equitable outcomes and proactively support the tailoring of services. 2. Customer journeys are joined up so that they improve the customer experience and satisfaction. 3. To increase self-service and access to and be able to update their information and increase accessible information…
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