OpenUnited Kingdom
Housing Management Systems Transformation to Microsoft Dynamics 365
Key facts
- Country
- United Kingdom
- Region
- UKK43
- Estimated value
- not stated
- Published
- Source
- UK Find a Tender
Description
Cornerstone Housing Ltd is undertaking a strategic transformation of its housing management systems, migrating from a fragmented legacy landscape to a unified Microsoft Dynamics 365 (D365) platform. This transformation is planned over a 5-6 year period and is currently in its second year. The program aims to enhance customer service, streamline operations, and improve data-driven decision-making across housing, property, and tenancy services. 2. Background and Current State - CRM Migration: Completed implementation of a CRM using D365 Customer Service. - Module implementation: Launched the…
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