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Trinity

ClosedUnited Kingdom

Information Technology Service Management (ITSM) Tool

Bids closed on 8 October 2026. The page stays for reference; similar open tenders are below.

Key facts

Country
United Kingdom
Region
UK
Estimated value
not stated
Procedure
Award procedure without prior publication of a call for competition
Published
Source
UK Find a Tender

Description

HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.

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