OpenUnited Kingdom
IT Service Management Tool
Key facts
- Country
- United Kingdom
- Region
- UKF16
- Estimated value
- £360,000
- Published
- Source
- UK Find a Tender
Description
Nottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026. The new solution will serve as a central platform for managing service requests, incidents, changes, problems, and knowledge across both Information Services and Estates & Facilities departments. It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems. The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and…
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