OpenUnited Kingdom
Level 2 Helpdesk Support
Key facts
- Buyer
- NS&I
- Country
- United Kingdom
- Region
- UKI44
- Estimated value
- £1.9M
- Published
- Source
- UK Find a Tender
Description
NS&I currently operates a third-party outsourced Level 2 Helpdesk function. As NS&I’s operational environment continues to transform in complexity and scale, there is an increased need for a dedicated and resilient Level 2 Helpdesk service. A new supplier is required to ensure NS&I can ensure and support technical expertise across multiple suppliers and services, maintain incident resolution timescales, support complex end-to-end service stability, and has a support model that can scale in line with future service demands. This service is staffed by (at any one time) 2 Helpdesk Analysts, from…
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