OpenUnited Kingdom
New Build Customer Journey Experience Solutions
Key facts
- Buyer
- Peabody Trust
- Country
- United Kingdom
- Region
- UKI44
- Estimated value
- not stated
- Procedure
- Competitive flexible procedure
- Published
- Source
- UK Find a Tender
Description
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable…
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