OpenUnited Kingdom
Out of Hours Call Handling Service 2026
Key facts
- Country
- United Kingdom
- Region
- UKH34
- Estimated value
- £275,000
- Published
- Source
- UK Find a Tender
Description
Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help ensure that the final specification, evaluation approach and commercial model are informed by current market practice, supplier innovation and available technology solutions. The market engagement will seek feedback from potential providers on key areas including repairs triage, safeguarding support, customer service standards, CRM and repairs system…
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