OpenUnited Kingdom
Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)
Key facts
- Buyer
- BRUNELCARE
- Country
- United Kingdom
- Region
- UKK11
- Estimated value
- not stated
- Procedure
- Open procedure
- Published
- Bids due
- Source
- UK Find a Tender
Description
The service will support residents living in Brunelcare's sheltered flats and bungalows, which provide an independent living environment within a supportive community. The service requirements include, but are not limited to: - Emergency repairs and safety-related incidents. - Welfare checks and safeguarding alerts. - Assistance with access issues, lockouts, and other urgent housing matters. - Escalation of incidents and handover to Brunelcare's daytime operational teams. The supplier will be responsible for coordinating with Brunelcare's DLO and specialist contractors in relation to any…
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