OpenUnited Kingdom
Provision of Contact Centre Services to the Legal Aid Agency
Key facts
- Buyer
- Legal Aid Agency
- Country
- United Kingdom
- Region
- UKI32
- Estimated value
- £24.4M
- Published
- Source
- UK Find a Tender
Description
The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
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