ClosedUnited Kingdom
Provision of UKCSI Data & Discovery Roadmap Membership
Bids closed on 8 October 2026. The page stays for reference; similar open tenders are below.
Key facts
- Country
- United Kingdom
- Region
- UKL18
- Estimated value
- not stated
- Procedure
- Below threshold - without competition
- Published
- Source
- UK Find a Tender
Description
The requirement is for a three-year Institute of Customer Service (ICS) Discovery Roadmap Membership, together with bespoke UK Customer Satisfaction Index (UKCSI) analysis provided twice yearly (January and July). DVLA requires continued access to tailored UKCSI analysis to benchmark customer satisfaction performance against other organisations, including comparison with top-performing organisations and the Public Services National sector. The outputs will cover DVLA’s website, non-website and overall services and will be used to support performance monitoring, reporting, and external…
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