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Trinity

ClosedUnited Kingdom

Realtime Customer Contact

Bids closed on 9 October 2026. The page stays for reference; similar open tenders are below.

Key facts

Country
United Kingdom
Region
UKH12
Estimated value
not stated
Procedure
Negotiated procedure with prior call for competition
Published
Source
UK Find a Tender

Description

Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different levels of complexity. For further information regarding this sourcing event please refer to the…

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