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Trinity

OpenUnited Kingdom

Replacement of Corporate Telephony and Contact Centre Environment

Key facts

Country
United Kingdom
Region
UK
Estimated value
not stated
Published
Source
UK Find a Tender

Description

This Prior Information Notice (PIN) is issued solely to initiate a Preliminary Market Consultation exercise. The purpose is to test market capability, understand available delivery models, inform Link’s emerging specification and procurement strategy, and explore how suppliers can support both technology replacement and service transformation outcomes, including automation, virtual assistants, AI-assisted colleague support, workforce management and customer journey-led redesign.

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