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ClosedUnited Kingdom

The Provision of a Customer Service Training Package

Bids closed on 9 October 2026. The page stays for reference; similar open tenders are below.

Key facts

Country
United Kingdom
Region
UKI31
Estimated value
not stated
Procedure
Negotiated procedure with prior call for competition
Published
Source
UK Find a Tender

Description

As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team

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