Consultancy Support Major Project
London Borough of RedbridgeUnited Kingdom, UKI53
OpenGermany
Ticketsystem
Key facts
- Country
- Germany
- Region
- DEB11
- Estimated value
- not stated
- Procedure
- neg-w-call
- Published
- Source
- TED (EU tenders)
Description
Zur Abbildung verschiedener Ticketprozesse benötigt das Landesamt für Finanzen (LfF) ein neues Ticketsystem, welches im landeseigenen Rechenzentrum des LDI betrieben werden muss (On Premise oder in der rlp-Cloud). Mit dem neuen Verfahren soll der bisher eingesetzte SAP SOLUTION MANAGER 7.2 mit dem SP Stack 20 -Stand 11/2025- und das bisher eingesetzte Ticketverfahren Zammad abgelöst werden. In das neue Verfahren sollen zudem auch Tickets aus anderen, nicht SAP-basierenden Bereichen abgebildet werden. Die vollständige Einführung des neuen Ticketsystems (einschließlich der notwendigen Anbindung…
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